Frequently Asked Questions
How the Scales Work (The Science Behind It)
Smart scales use a method called Bioelectrical Impedance Analysis (BIA). When you step on the scale barefoot, it sends a very small, completely safe electrical current through your body. You can’t feel it at all. This current travels at different speeds depending on the type of tissue it moves through.
- Muscle and water conduct electricity well → the current travels quickly
- Fat and bone resist electricity more → the current slows down
By measuring how fast the current moves and how much resistance it meets (impedance), the scale’s algorithm can estimate:
- Body fat percentage
- Muscle mass
- Bone mass
- Water content
- Visceral vs subcutaneous fat
- Metabolic age
- BMR
…and several other metrics
The scale combines these readings with variables like height, age, sex, and weight to give a full body composition breakdown.
Different frequencies of current can measure different tissue depths, which is why modern scales are more accurate than older single-frequency models.
How much does shipping cost?
Shipping is free on all orders within Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.